Privacy policy

At Zen & Root, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from zenandroot.com.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting our customer support
  • Device, browser, IP address, and website usage information
  • Cookies and similar tracking technologies

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments and provide order confirmations
  • Ship your products and provide delivery updates
  • Communicate with you about your orders
  • Respond to customer service requests
  • Improve our website, products, and shopping experience
  • Prevent fraud, abuse, and unauthorized activity
  • Send promotional emails or marketing communications where permitted
  • Analyze website traffic and customer interactions
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers. Zen & Root does not directly store your complete credit or debit card details when payment processing is handled by these providers.

Payment information is processed according to the applicable payment provider's privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and support advertising and analytics.

You may be able to control or disable certain cookies through your browser or available cookie/privacy settings. Shopify also provides automated privacy and cookie-management tools that merchants can configure based on their store settings. Shopify Help Center

5. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Shopify and website service providers
  • Payment processors
  • Shipping and delivery providers
  • Analytics and advertising providers
  • Customer service and technology providers
  • Fraud prevention and security services
  • Government authorities or legal professionals when required by law

We do not sell your personal information for money.

Third-party service providers may process information in countries other than your country of residence.

6. Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

Shopify may process information relating to your visits and purchases according to its own privacy practices. Shopify also provides merchants with privacy tools such as automated privacy policies, cookie banners, and data-sharing opt-out controls. Shopify Help Center

7. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our promotional emails or by contacting us.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request information about how your data is collected and used
  • Opt out of certain marketing communications
  • Object to or restrict certain processing of your information
  • Request a copy of certain personal information

To make a privacy-related request, contact us using the email below.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online without parental or guardian involvement.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zen & Root
Website: zenandroot.com
Email: zenandroot@gmail.com