Shipping policy

At Zen & Root, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders for our natural teas, coffees, herbal wellness products, and supplements.

1. Order Processing

  • Orders are processed after payment or order confirmation.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During sales, holidays, or high-demand periods, processing may take longer.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping promotions will be subject to the terms mentioned at the time of the promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and contact information.

Zen & Root is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Tracking Your Order

Where tracking is available, customers may receive a tracking number or delivery update after their order has been dispatched.

You can use the tracking information provided by the courier to check your shipment status.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.

If a package is marked as delivered but you have not received it, please contact us as soon as possible so we can investigate the issue with the courier.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the package and products and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

8. International Shipping

If international shipping is available, additional shipping charges, customs duties, taxes, or other fees may apply depending on the destination country. Such charges are the customer's responsibility unless otherwise stated at checkout.