Terms of service
Welcome to Zen & Root. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our store.
1. About Zen & Root
Zen & Root is an online store offering natural teas, coffees, herbal wellness products, and supplements. Our products are intended to support a healthy lifestyle and general wellness.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use our website only for lawful purposes.
- Not attempt to interfere with, damage, or misuse our website or services.
- Not use our website for fraudulent or unauthorized activities.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, product packaging, appearance, ingredients, or labeling may occasionally vary from the images shown online.
We reserve the right to correct errors, update product information, or discontinue products at any time.
4. Health & Wellness Disclaimer
Our teas, coffees, herbal products, and supplements are intended for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary. Customers should carefully read product labels and instructions before use.
If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about using a supplement, consult a qualified healthcare professional before use.
5. Orders & Payments
When you place an order with Zen & Root, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other circumstances beyond our reasonable control.
6. Prices
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors and cancel orders placed at an incorrect price.
7. Shipping & Delivery
We will make reasonable efforts to dispatch orders within the stated processing and delivery timeframes.
However, delivery times may be affected by courier delays, weather, holidays, incorrect shipping information, or circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address.
8. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.
For questions regarding returns or refunds, contact us at:
Email: zenandroot@gmail.com
9. Intellectual Property
All content on the Zen & Root website, including our logo, brand name, images, graphics, text, product descriptions, and design, belongs to Zen & Root or its respective owners and may not be copied, reproduced, modified, or distributed without permission.
10. Third-Party Services
Our website may use third-party services such as payment processors, delivery companies, or other service providers. Their services may be subject to their own terms and policies.
11. Limitation of Liability
To the extent permitted by applicable law, Zen & Root will not be responsible for losses or damages resulting from improper use of our products, inaccurate information provided by customers, delays caused by third parties, or circumstances outside our reasonable control.
12. Changes to These Terms
Zen & Root reserves the right to update or modify these Terms of Service at any time. Changes will become effective when posted on our website.