Refund policy

At Zen & Root, we want you to be completely satisfied with your purchase. We carefully select our natural teas, herbal wellness products, and supplements to provide quality products to our customers.

1. Returns

We accept returns for eligible products if you contact us within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and unopened.
• The product must be in its original packaging and condition.
• Proof of purchase/order details may be required.
• For hygiene and safety reasons, opened teas, supplements, and wellness products cannot be returned unless they arrive damaged or defective.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please send:

• Your order number
• A brief description of the issue
• Clear photos/videos of the product and packaging

After reviewing your request, we may offer a replacement or refund, depending on the situation.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method, where applicable. Processing time may vary depending on your payment provider or bank.

4. Non-Returnable Items

The following are generally not eligible for return:

• Opened or used teas
• Opened supplements
• Products with damaged or missing packaging due to customer handling
• Products returned after the applicable return period

5. Return Shipping

If the return is due to an incorrect, damaged, or defective item, Zen & Root may cover the return shipping cost.

For returns due to a change of mind or ordering the wrong item, return shipping may be the customer's responsibility.

6. How to Request a Return or Refund

For any return or refund request, please contact us at:

Email: zenandroot@gmail.com

Please include your full name, order number, product name, and reason for the return/refund.